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Common Queries

You Asked, We Answered

Looking for more info about one of our products, services, or a pending order? Check out our list of frequently asked questions below for some quick answers. If you can’t find the answer, get in touch.

What are the USA shipping costs?

Royal Mail Economy (2-12 weeks) up to 1kg £9.50 up to 2kg £12.95
Royal Mail Standard (6-7 business days) up to 1kg £22.70 up to 20kg £30.15
DPD Air Classic (3-6 days) up to 1kg £22.69 up to 20kg £32.09
DPD Air Express (2-4 days) up to 1kg £25.44 up to 20kg £34.84

What countries do you ship to?

I currently ship to the UK & USA. If you live in another country, please contact me to discuss shipping rates.

What is your return policy?

Returns are not accepted as products are made specifically to the customers choice. If for any reason you aren't satisfied with your product, please contact me to discuss

Do you do wholesale orders?

I do have a selection of products available for wholesale in the UK only. Please contact me to discuss your requirements.

I placed an order but chose the wrong scent, can i change it?

Contact me via email naturallymadebydanielle@outlook.com within 24hrs of placing your order I will be able to change the scent choice for you.

I've placed an order but would like to add something else, is this possible?

Yes, contact me via email naturallymadebydanielle@outlook.com with your order number within 24hrs of placing the order and I can add any extra items to your order. This will avoid any further postage charges.

What is your return policy?

Enter your answer here. Be thoughtful, write clearly and concisely, and consider adding written as well as visual examples. Go over what you’ve written to make sure that if it was the first time you were visiting the site, you’d understand your answer.

Do you offer gift cards?

Enter your answer here. Be thoughtful, write clearly and concisely, and consider adding written as well as visual examples. Go over what you’ve written to make sure that if it was the first time you were visiting the site, you’d understand your answer.

Do you offer a gift wrapping service

Yes, I provide gift wrapping for any occasion, please contact me to discuss your requirements. 

What are the payment options?

You can pay online using your debit or credit card

FAQ: FAQ
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