Common Queries
You Asked, We Answered
Looking for more info about one of our products, services, or a pending order? Check out our list of frequently asked questions below for some quick answers. If you can’t find the answer, get in touch.
I have made a mistake with the address on my order, can I change it?
Yes, please contact me via email naturallymadebydanielle@outlook.com with your order number so we can get this amended.
What countries do you ship to?
I currently ship to the UK. If you live in another country, please contact me to discuss shipping rates.
What is your return policy?
Returns are not accepted as products are made specifically to the customers choice. If for any reason you aren't satisfied with your product, please contact me to discuss
Do you do wholesale orders?
I do have a selection of products available for wholesale in the UK only. Please contact me to discuss your requirements.
I placed an order but chose the wrong scent, can i change it?
Contact me via email naturallymadebydanielle@outlook.com within 24hrs of placing your order I may be able to change the scent choice for you.
I've placed an order but would like to add something else, is this possible?
Yes, contact me via email naturallymadebydanielle@outlook.com with your order number within 24hrs of placing the order so we can discuss this further.
What is your return policy?
All products are made to order based on your chosen scents. If I inadvertently send the wrong product, I will gladly accept returns. However, I cannot accept returns for changes of mind.
Do you do gift sets?
Yes, I am happy to create gift sets suited to any budget and for any occasion. Please contact me with your requirement's and lets work together to create the perfect gift.
Do you offer a gift wrapping service
Yes, I provide gift wrapping for any occasion, please contact me to discuss your requirements.
What are the payment options?
You can pay online using your debit or credit card